Ticketing Clarity Through AI

From Chaos to Structured Flow

ai support automation for ticketing systems

Redefining AI Support Automation

Most ticketing systems don’t suffer from a lack of data — they suffer from disorganization. Misrouted, incomplete, and duplicate tickets bury your experts and stall operations.
Arti brings clarity first. We analyze your historical tickets, uncover recurring patterns, and build AI pipelines that route, triage, and enrich tickets automatically.

Result: clean data, faster resolution, and measurable efficiency gains.

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Measured Impact

85% automated routing accuracy achieved in production

1 FTE/month eliminated in manual triage per 5 employees

50–75% deflection potential via chatbot integration

Core Capabilities

Automated Categorization & Routing

AI models trained on your real historical data classify and direct tickets with over 85% accuracy.

Information Completion

AI agents detect missing fields and request clarification from users before escalation.

Intelligent Summaries

Each ticket is automatically summarized, giving teams instant context for resolution.

Pattern Detection

Hidden trends such as reopen reasons, repetitive issues, and workflow bottlenecks are surfaced automatically.

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Get an Expert’s Opinion

Prefer a fast, data-driven diagnostic? Launch a Friction Audit Lite

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Why It Matters

Unstructured tickets waste time, overload experts, and hide root causes.
We turn that operational noise into structured intelligence, forming the foundation for reliable automation, deflection, and self-service.

From ticket chaos to intelligent flow. Arti structures and routes your support workload—unlocking clarity before automation.

How It Works

  • 1

    Diagnostic Audit – Analyze 6–12 months of ticket data to expose patterns and inefficiencies.

  • 2

    Refinement Pipeline – Train, validate, and deploy AI models for categorization, triage, and summarization.

  • 3

    Integration – Embed directly into Jira, ServiceNow, Zendesk, or your existing platform.

ai-powered ticketing

🇪🇺 EU Hosted | 🔒 GDPR Ready | 🧩 On-Premise Available | 🧠 Open Source Models | ⚖️ AI Act Ready

Next Step: Friction Audit Lite

See what your ticket data reveals.
→ Run a Friction Audit Lite to get a ranked overview of automation potential within two weeks.