AI Self Service — From Inquiries to Self-Resolution

From Overload to Self-Resolution

gain transparency into your processes

Elevate Your Users’ Experience

Most self-service portals fail because the underlying knowledge is incomplete or disorganized. Users still escalate tickets, experts still repeat answers.
Arti fixes the root cause first — refining and structuring your organizational knowledge so AI can guide users reliably. The result: AI self service that actually serves.

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Measured Impact

Up to 50% ticket deflection through verified self-service.

65% faster resolution across internal and customer portals.

25% expert time freed for innovation and complex problems.

Core Capabilities

Knowledge-Driven Guidance

AI agents guide users through resolution steps based on verified, structured knowledge.

Dynamic Inquiry Deflection

Routine or repetitive inquiries are automatically resolved before reaching support teams.

Context-Aware Search

Users get precise answers drawn from connected knowledge bases, tickets, and documentation.

Workflow Integration

Seamlessly ties into existing ticketing or CRM systems, preserving process integrity.

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Get an Expert’s Opinion

Prefer a fast, data-driven diagnostic? Launch a Friction Audit Lite

better process transparency through process consulting

Why It Matters

Most chatbots and portals fail because they automate confusion.
By cleaning and connecting your knowledge before automation, we enable true self-resolution — cutting support load, improving satisfaction, and freeing experts to focus on high-value work.

From endless inquiries to intelligent self-resolution. Arti turns your knowledge base into a reliable self-service engine.

How It Works

  • 1

    Audit – Identify recurring questions and automation opportunities across channels.

  • 2

    Knowledge Refinement – Structure, connect, and validate your content for accuracy.

  • 3

    Portal Enablement – Deploy AI-powered guidance and deflection mechanisms on top of your existing systems.

ai driven customer service

🇪🇺 EU Hosted | 🔒 GDPR Ready | 🧩 On-Premise Available | 🧠 Open Source Models | ⚖️ AI Act Ready

Next Step: Friction Audit Lite

See where your knowledge gaps and automation potential lie.
→ Run a Friction Audit Lite and receive a diagnostic report within two weeks.