⚡ 85 % Automated Routing & Triage | ⏱ 65 % Faster Inquiry Resolution | 📈 Onboarding Cut 24 → 6 Months
Proven in Industrial Operations
Measurable outcomes from real deployments in manufacturing, automation, and software environments.
Onboarding Cut from 24 → 6 Months
AI-Driven Knowledge Refinement for a Software Provider
65% Faster Inquiry Resolution
Scaling Service Capacity for a Global Modular Hardware Manufacturer
85% Automated Routing & Triage
Routing & Triage Automation for a Global Machinery Manufacturer
Understanding the Knowledge Gap
Most AI operates only on your documented 20% – the Known-Knowns in official knowledge bases. But 60-80% of critical expertise lives in deeper layers: the Known-Unknowns in expert heads, Unknown-Knowns buried in old tickets, and Unknown-Unknowns – the hidden patterns nobody sees. Our Knowledge Refinery excavates all four layers.
Artiquare’s Knowledge Refinery
Our Knowledge Refinery isn’t just a tool; it’s an engine that powers a smarter workflow. Your team stops drowning in repetitive tickets. New issues get triaged and routed instantly. Simple questions get answered automatically. Complex problems surface with all relevant context and similar cases already attached.
Instead of hunting through Confluence chaos or training new hires for months, your experts focus on what actually matters while Arti handles the noise, learns from every interaction, and keeps your knowledge base current.
MIT research shows only 5% of AI pilots achieve positive ROI. The difference? Systems that learn and integrate seamlessly into workflows.
The Knowledge Refinery Philosophy
A Blueprint Validated by the Best
Our BSFZ-certified, MIT-validated ‘Friction Audit’ is the de-risked first step to turning your operational chaos into a competitive advantage.
The Blueprint for Success MIT identified four traits of the 5% that succeed:
solve deep back-office pain ✓
integrate into workflows ✓
build learning systems ✓
obsess over metrics ✓
Our Knowledge Refinery reflects this exact blueprint.
Backed By
What Our Customers Discovered in Their Friction Audit
Our request labels were chaos — dozens of inconsistent components and tags. Artiquare helped us rebuild a clean taxonomy, which now drives smarter routing, clearer ownership, and faster onboarding.
We thought our bottleneck was process complexity — turns out one engineer was resolving 88% of all module issues. The audit exposed a single-point-of-failure risk we didn’t see.
We went from 85% dark data to 72% structured coverage in 2 weeks. It’s now powering automated routing, smarter onboarding, and freeing up experts to focus on solving — not sorting — problems.
The Refinery surfaced recurring SAP export errors tied to a misconfigured integration. Fixing that single root cause eliminated hundreds of monthly incidents.
Insights and Resources:
Jira Knowledge Mining: Why We’re the Only Industrial AI Startup in This Category
We're listed on the German AI Startup Landscape 2025—among 935 AI startups analyzed by appliedAI Institute for ...
MIT NANDA “GenAI Divide” Validates Operational Knowledge Decay
MIT NANDA Project confirms in it's "The GenAI Divide - State of AI in Business 2025" report ...
Why AI Still Fails in Production: Our BSFZ-Certified Approach
After a decade managing technical relationships with BMW Group, Audi AG, and other German industrial giants, our ...
Who We Are
At ArtiQuare, we specialize in AI-powered workforce augmentation for technical teams struggling with operational knowledge decay.
Our leadership team combines deep enterprise experience with active R&D in operational knowledge automation. From research foundations to BSFZ certification, we collaborate with leading research institutes on knowledge decay challenges. We actively contribute to AI in automotive & manufacturing expert groups, knowledge graphs working groups, and lead AppliedAI developer chapter meetups, ensuring our solutions reflect both academic rigor and real-world application.
Start Your Transformation Journey.
Our 8-week ‘Project Foundation’ pilot begins with a deep-dive Friction Audit. We’ll transform your data chaos into a structured asset and deliver a concrete, data-backed automation blueprint.